virgin broadband latency issues. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. virgin broadband latency issues

 
 Set server send rate, client send rate & bandwidth limit to high in gameplay setting tabvirgin broadband latency issues  Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots

on ‎28-09-2021 14:04. 12-month minimum term. -. These are some of the logs. This can be replicated via WiFi. Random high latency/packet loss. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. 1 GB/s download according to Samknows). Until VM reach a threshold on your segment, they will probably not do anything. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. 116. The CPU (processor) inside the modem component of. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. Firmware up to date. Scotland 53. If the router is too far away and there are no cables at your place of residence, a. Broadband Quality Monitor. Please monitor the connection after this time and report back if any issues, we'll be happy to help. on ‎13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. packet loss. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. Hi @buchosmambo 👋. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. 82. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). However, a friend who lives nearby and also is with virgin media appears to be unaffected. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. Please see link below for a 24 hour snap shop. Optimise your display with auto low latency mode: Check your settings. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. I am having high/ variation latency and pack burst while playing MW2 in Gaming Support yesterday; Need a Definitive answer to my network issues in Networking and WiFi yesterday; Power levels and internet issues in QuickStart, set up and connections Thursday; Periodic dropouts with huge packet loss and latency in Gaming Support Thursday Hi everyone, I have a bit of an unusual issue. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. It does not however affect any offline games, and thus I thought the problem was with my internet connection. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. Appreciate the assistance. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. Packet loss is where some bits of information are lost. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. 24-02-2023. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. Gigafast broadband for seamless home-working and gamers. Click on the “Upstream” tab, copy the text and paste into your reply. 65. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. As you can imagine, high latency is a serious problem, but also having inconsistent latency, or jitter, can be just as frustrating. The wired speed tests that virgin technicians do themselves m. i have typical devices connected. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. You’ll currently pay £45 per month for Gig1. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. If you deny all traffic, by default, that also denies SSH. Sending out ANOTHER engineer to replace the hub again and the. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Key Features. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. 174. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Re: High latency spikes. Morning Had Virgin broadband installed last week, everything seems to work fine except my sons PS5 which has major connection issues. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. After doing my research, this is the option I chose. 1) 5. 1 modem mode. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. Re: High, frequent latency spikes and connection dropouts. More comprehensive network performance managers can test and check latency alongside their other features. 1 channels, this frequently gives great bandwidth in terms of file transfer rates, but at the cost of jitter and latency. The Virgin Media Team. Having super high latency. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Fast forward 2 months and I’ve had. 1. Joining in. This results in it being unusable for latency sensitive applications such as gaming. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. The problem (likely to be a network routing issue). I have only split 2. Tags: DOCSIS 3. TV via Freeview and smart TV apps. 1. Hi all -looking for some help here. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. I’m now getting normal speeds and latency. 0 devices and can cover the M125 to M600 services. The latency test I was doing was on the Virgin app to my mobile phone. The 3. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Packet loss is where some bits of information are lost. 0. My goal is to reduce latency and jitter such that the delay and buffering on a real. So my contract is: £25 per month for 18 months. Unfortunately it has made no change to the latency issues we are seeing. Also some packet loss. Sign in . As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. Trouble is that will affect the other. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. These settings will automatically set the connected display to its lowest latency mode. 40 and choose up to . I have had these issues since the day i got the broadband installed, Over 5 months ago. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. That server is then looking up the information you requested and delivering it back to you. However the TB. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. on ‎18-02-2022 13:33. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. Hi, I've been experiencing very high latency recently across all games and devices. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. - 5200584. By default, all projects automatically come with a default network that allows certain kinds of connections . Outage this morning. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. 3. Ideally, latency will be as close to. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. VM cable was only laid in my area last spring and made available for installation last summer. Join from just £25 per month. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. Starlink users experience two issues occasionally that make competitive gaming difficult: Fluctuations in latency; Packet Loss; The truth is that even a high ping of 60-80 ms is manageable as long as the ping value stays relatively constant. High Latency In Every Game. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Hoping a virgin team member will see this and send an engineer out to fix the issue. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. The best times to game online or make big downloads, for example, would be when connection is fastest. Channel Frequency (Hz) Power (dBmV) SNR (dB). woke up the. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi yesterday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Connection loss and hight latency in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. While basic speeds of 3-5 Mbps. Adam182. Bandwidth measures how much data your internet connection can download or upload at a time. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Download and Upload speeds that im getting are as. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Are you able to monitor this and let us know how things are looking going forward. Many thanks for advice and help. 1. vpn latency when working from home. No improvements, still lagging and getting packet loss constantly. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. Impossible to leave Virgin Media with dignity!. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. Latency is getting worse everyday. The UK's largest independent broadband news and information site. 4 / 5 based on 675 reviews. particularly with speed and latency. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. 168. Because it’s a measure of time delay, you want your latency to be as low as possible. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. I have run some diagnostics from here, I can't see any outages from utilisation. Wholesale – (up from 42,243,400). on ‎04-02-2023 20:28. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. Yes, intel released a fix and eventually virgin got it rolled out. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Downstream bonded channels. 50p/m for 264Mbps speeds, £36. The median download speed at 1pm was 80. But is there really no solution to this issue? I am on the 350mb speed. This is just a technical te. Packet loss/Latency issues. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. If so run the VPN software on it and connect the XBOX via it. Speed Test: The speeds are fine but upload latency is really high from previous tests. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. 0. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. particularly with speed and latency. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. Networking and WiFi. To see whether 5G has arrived in your area, visit our coverage checker. To fix this you’ll need to log in to your router and change a few settings. Extremely Bad Ping and Latency. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. The estimated fix dte and time is the 27th February at 3pm. I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. . In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. 0800 561 0061 - which usually gives the most up to date info. However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. 350mb, HUB3 in Reading area. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. Had a new Virgin installation at my new house back in Feb. 8. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. 65. A short summary of our on how to solve latency variations: Restart your router & place it close to your device. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Broadband speed statistics found those with speeds in excess of 1GB typically. . Speed tests over wired connection show varied results (screenshots. I'm in Northern Ireland on 350MB. 168. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. During gaming, I receive random - 5435358. virginmedia. on ‎28-05-2022 10:33. 168. Multiple broadband speed tests over time can show if and when speed fluctuates. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Rebooting the hub usually starts the BQM recording again. 8%, respectively. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. within Virgin's). Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. I'm sorry to hear about the poor experience you are having with the broadband connection. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Sorry to hear of any broadband issues. Bad Latency Issues (With BQMs) on ‎09-07-2022 16:44. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi Friday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Xbox Cloud Gaming - Cannot Connect and/or Play in Gaming Support a week ago; Virgin Broadband packet loss in. 8. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Troubleshooting dropped network traffic. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. Flag for a moderator. Packet loss issues that have been lasting for months. Problems with latency Problems with latency Blitax Tuning in Options on ‎17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. 67. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. . I was told it was my network, I was very sceptical as it. Latency Spikes and Packet Loss. I've been a virgin media customer now for 3 years and very rarely have any issues with my internet unless it is down in the local area (which is a rare occurrence). and tells you of more local issues. See on. Click on the “Upstream” tab, copy the text and paste into your reply. on ‎15-06-2023 17:04. I wa. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians bein. The only fix I've found for this is to limit my upload speed. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Bad Latency Issues (With BQMs) Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. Currently on hold with VM customer support, who are having a tough time understanding. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. I have 1gb and a Hub 4 and everything typically works absolutely fine but recently I've been noticing more and more issues with random spikes in latency and packet loss. Virgin Media Community: Broadband: Networking and WiFi: Latency problems in WC1; Options. Usually a rock solid service. which increase the cost of broadband contracts by the. I've been using net meter and ping test which. High Latency and random packet loss. Looking at your broadband quality monitor graph your broadband performance is excellent. Hi @buchosmambo 👋. I'm sorry to hear about the issues with the latency. . I've gone through the usual resetting the hub 5, no faults in my area etc. ISPreview has published a response. BQM: Downstream bonded cha. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. 0. 30pm to be told we have an 'outage' in our area, which is causing performance problems. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. 168. Re: Ps5 latency problems since 120hz. Sign in . Consider leasing a line if your workplace. Thanks for arranging the visit. The latency test I was doing was on the Virgin app to my mobile phone. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. The terms “bandwidth” and “latency” describe an amount. Please help. . 17-07-2023 There are a few common causes of high broadband latency. In the past month, ping latency to 1. Step 3 - where the webpage downloads the requested data onto your device - is measured by. 1) 5. Landline via Sipgate. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. The only fix I've found for this is to limit my upload speed. Just extensive internet blackouts and generally high jitter. Latency is a synonym for delay. Latency can not only cause issues with upload and download. Acquired Downstream Channel (Hz) 331000000. The higher latency and occasionally asinine routing makes a notable difference. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. I upgraded to a 500 mb/s contract and got a hub - 5262735. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). . Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Hey @J4cko,. 2. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). 168. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Hi all, First post here. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Test the service to a Router mode Hub (3/4/5) + your device with the link below. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. 3 5120 64 qam 3 2 23600000 35. The generated date is when coverage was at the figures quoted. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. Daily speed checks and notifications of issues. Allocate your device (s) static IPs in your router settings > devices, I'd start at . It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. Mobile Your Account. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. Broadband problems can be extremely frustrating, particularly if you’re struggling to get help and support from your provider. QuickStart, set up and connections. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Normal latency has been around 8-15ms. Regardless of which router you use, there should be a power button on the rear. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Entertain me; Broadband Deals. Broadband Quality Monitor. The connection has been fine for the past years (".